Terms and Conditions

★ By proceeding with renting from OH Rents, you acknowledge that you have read, understood, and agreed to these terms and conditions. We appreciate your business and look forward to providing you with a memorable rental experience.

 

★ Contents:

General Renting basic terms and conditions:

  • Rental agreement
  • Rental period
  • Fit and quality
  • Damage waiver + damage issues
  • Return and refund policy
  • Store credit and cancellations
  • Shipping
  • In person and postal try On’s
  • Covid-19

 

Terms of service:

  • Overview
  • Online store terms
  • Contact details 
  • General conditions
  • Accuracy, Completeness and timeliness of information
  • Modifications to the service and prices
  • Products or services
  • Accuracy of billing and account information
  • Personal information
  • Prohibited uses
  • Disclaimer of warranties; limitation of liability
  • Entire agreement
  • Governing law 
  • Changes to terms of services 
  • Contact agreement 

 

★ RENTAL AGREEMENT

By renting any of our products, you agree to the terms and conditions outlined in this agreement. This includes understanding and accepting our refund policy, as well as taking responsibility for any damages or issues that may occur during the rental period. 

Oh Rents is always the legal owner of all garments. You agree that the renter is the only person who will wear the garment, and that the rental is only valid for the one night specified, unless otherwise agreed upon. You agree that the garment will be returned in its original condition, with no attempt to clean or repair it by you or anyone else. Rentals are not confirmed until payment has been received in full.

 

★ RENTAL PERIOD & RETURNS

The rental period begins on the day the item is delivered to you (or picked up) and ends on the day it is returned to us (the following working day after your event by 6pm, unless organised prior). Please ensure that you return the item on time to avoid any late fees or penalties. Please don't hesitate to reach out as extended rental options can be arranged. When you rent from Oh Rents, you will always receive a small card informing you when to return the item you have just rented. You will always be expected to return your completed rental the next working day following your event unless organized prior. 

If a postal rental is returned late, you will be charged $20.00 per day if the garment(s) are not returned to us. This needs to be paid within 7 days of receiving it. If you do not return our garment within 7 days, it is considered theft, and you will be invoiced for the RRP (minus any previously paid late fees) and taken to small claims court. If an incident occurs in which you are unable to return the garment yourself (car accident, emergency, etc.), please notify us and we will gladly discuss options with you. Failure to comply with payment will result in passing the matter onto a debt collection agency. Under no circumstances will you be able to keep the garment.  

If the supplied bag and accompanying information card are not returned with the garment, a $20 fee will be applied. This fee is related to our sustainable practices, as we intend to reuse these items from customer to customer.

 

★ FIT AND QUALITY

While we strive to provide accurate sizing information and high-quality garments, we cannot guarantee a perfect fit or absolute perfection in every item. We are happy to send photos and describe imperfections on rentals upon request. It is important to carefully review the product details and size guides suggested before making a rental selection. 

 

★ DAMAGE, ISSUES AND DAMAGE WAIVER

 Upon receiving your rental item, please inspect it carefully for any damages or issues. If you notice any defects, damages, or receive the wrong item, please contact us immediately so that we can address the issue and make it right. 

You agree that the garment will be returned in its original condition, with no attempt to clean or repair it by you or anyone else. Excessive stains or damage (such as rips, blood, etc.; fake tan is acceptable) may result in an additional cleaning fee if dry cleaning or dressmaking services are required. If the garment is returned completely destroyed or is no longer rentable, you may be charged the garment's full RRP as a replacement cost. If the garment requires additional rounds of dry cleaning or repairs that affect future rentals, you may be obligated to pay the hire cost for the missed rentals.

Late fees and damage fees will be sent as an invoice to the email address supplied by you, the renter. All invoices must be paid within seven days from the date of issue. Unpaid invoices will be forwarded to a debt collection agency, the renter is responsible for paying additional fees associated with using this third party service.

Once a debt has been handed to our debt collectors it cannot be reversed. Payment of overdue debts is to be completed according to debt collection instructions, and initial invoices issued by OH Rents are no longer valid.

If an optional damage waiver has been purchased the user will be protected against any damage fees, even if the garment is completely destroyed. This guarantees that you will not be charged any additional costs for dry cleaning, repairs, or dress replacement costs. The damage waiver does not cover late return fees or failure to return the garment completely; it only covers garment damage (stains, rips, pilling, etc.). The $15 damage waiver is non-refundable unless your order is cancelled, in which case you will receive a store credit that includes the damage waiver. If you rent more than one garment, the damage waiver only covers one of them. 

 

★ RETURN AND REFUND POLICY

We have a no refund policy if the garment rented doesn't fit. A store credit / refund may be offered at Oh rent's discretion if the garment is damaged upon arrival or if you are unhappy with the quality of the garment. To be eligible for a store credit or refund, your item must be in the same condition that you received it, unworn or unused. If you are unhappy with your garment upon arrival, you can contact us at ohrents@gmail.com. Unfortunately, we cannot accept returns on ex rentals or gift cards. You can always contact us for any return question at ohrents@gmail.com.

 

★ STORE CREDIT AND CANCELLATIONS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

A store credit will be valid 1 year from the issue date.

If more than 15 business days have passed since we’ve approved your return, please contact us at ohrents@gmail.com.

If you cancel your order within 24 hours of making the booking, you will receive a full refund (providing the rental has not been posted or picked up by you within this timeframe). After the 24-hour period, only a store credit of the same value will be issued. 

 

★ SHIPPING

Shipping is only available within New Zealand. The cost of shipping will be calculated at the checkout based on your location. Your rental will arrive one to four days before your event. It will be posted no later than two days before your event. Once the garment has been posted with NZ post you will receive an email with the tracking number. Unfortunately delays can occur within NZ post and you understand that when these are out of our control no refund will be issued. When returning the garment the postage bag supplied must be used and must not be dropped at a drop box - only handed over the counter to avoid delays. 

If you lose the prepaid post bag, you are responsible for returning the item at your own expense by the return date. The alternative return must be made through a nationwide overnight courier service and must provide us immediately with a tracking code. We are not responsible for any lost or stolen packages once they arrive and any garments unable to be returned will be liable to pay the full RRP to cover replacement fees. Failure to comply with payment will result in passing the matter onto a debt collection agency. 

 

★ IN PERSON AND POSTAL TRY ONS

If you do not show up to your booking or cancel your booking within 48 hours of your appointment you will not be refunded your $5 try on fee. If a garment gets damaged while trying on, all "Damage Terms and Conditions" will apply. Please visit our Terms and Conditions page for more information.  

Our postal try on service is there for our customers to try on our garment before they decide to rent. If we find that a garment was worn to an event but was booked under a postal try on we will invoice you the full rental prices, and we will refuse any further rentals to you. Should a postal try on be returned late you will be billed $20.00 per day the garment(s) is not returned back to us. Failure to comply with payment will result in passing the matter onto a debt collection agency.

 

★ COVID 19

Any rentals impacted by COVID-19 will receive full store credit or a date change. Refunds will not be issued. To receive compensation, we must be notified prior to the garment being picked up or posted. 

 

★ OVERVIEW
 This website is operated by Oh rents. Throughout the site, the terms “we”, “us” and “our” refer to Oh rents. Oh rents offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

 ★ ONLINE STORE TERMS
 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


 You must not transmit any worms or viruses or any code of a destructive nature.
 A breach or violation of any of the Terms will result in an immediate termination of your Services.

 ★ GENERAL CONDITIONS
 We reserve the right to refuse Service to anyone for any reason at any time.
 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 ★ ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 ★ MODIFICATIONS TO THE SERVICE AND PRICES
 Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

★ PRODUCTS OR SERVICES
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 ★ ACCURACY OF BILLING AND ACCOUNT INFORMATION
 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 For more details, please review our Refund Policy.

★ PERSONAL INFORMATION
 Your submission of personal information through the store is governed by our Privacy Policy.

★ PROHIBITED USES
 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 ★ DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
 We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.


 You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


 In no case shall Oh rents, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


★ ENTIRE AGREEMENT
 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 ★ GOVERNING LAW
 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

 ★ CHANGES TO TERMS OF SERVICE
 You can review the most current version of the Terms of Service at any time at this page.


 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 ★ CONTACT INFORMATION
 Questions about the Terms of Service should be sent to us at ohrents@gmail.com.
 Our contact information is posted below:

Oh rents
ohrents@gmail.com
 0272360230

By proceeding with a rental from Oh rents, you acknowledge that you have read, understood, and agreed to these terms and conditions. We appreciate your business and look forward to providing you with a memorable rental experience.