Refund policy

We have a no refund policy if the garment rented doesn't fit. A store credit / refund may be offered at Oh rents discretion if the garment is damaged upon arrival or if you are unhappy with the quality of the garment. 

To be eligible for a store credit or refund, your item must be in the same condition that you received it, unworn or unused. If you are unhappy with your garment upon arrival, you can contact us at ohrents@gmail.com. 

Unfortunately, we cannot accept returns on ex rentals or gift cards.

You can always contact us for any return question at ohrents@gmail.com.

Damages and issues

Upon receiving your rental item, please inspect it carefully for any damages or issues. If you notice any defects, damages, or receive the wrong item, please contact us immediately so that we can address the issue and make it right.

 

Refunds / Store credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

A store credit will be valid 1 year from the issue date.

If more than 15 business days have passed since we’ve approved your return, please contact us at ohrents@gmail.com.